1. INTRODUCTION

Welcome to Zeo Lab Assist. This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use the Lab Assist – Lab Test Template System mobile application and related services (collectively, the “App”).

This policy is designed to reflect industry-standard privacy practices and addresses the specific features, data handling processes, and workflows of the Lab Assist application.

2. INFORMATION WE COLLECT

Personal Information: Name, email address, user ID, and profile details provided during account creation.

Device Information: Device model, operating system version, app version, and basic device identifiers required for app functionality.

Usage Data: How you interact with the app, including template views, downloads, test executions, step timers, alarms, and preferences.

Test & Template Data: Lab test templates used, created, duplicated, or edited by the user, including step details, timings, execution history, and status.

3. HOW WE USE YOUR INFORMATION

  • Provide and maintain the Lab Assist App functionality

  • Enable lab test template browsing, downloading, duplication, and editing

  • Execute step-by-step lab test workflows with accurate timers and alarms

  • Enforce usage limits and download rules

  • Track template statistics such as views, downloads, ratings, and usage

  • Improve app performance, usability, and reliability

  • Provide analytics to understand feature usage and improve future updates

  • Ensure compliance, auditability, and system integrity

4. DATA SHARING

We do not sell your personal information. We may share data with:

  • Service providers who assist in app operations and cloud infrastructure

  • Legal authorities when required by law or legal process

  • Other users only when you choose to make your templates public or share content voluntarily

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

6. DATA RETENTION

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time

7. YOUR RIGHTS

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Object to or restrict processing of your data

  • Request data portability where applicable

  • Withdraw your consent at any time

8. CHILDREN'S PRIVACY

Lab Assist is intended for professional laboratory use and is not designed for children under the age of 13. We do not knowingly collect personal information from children

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website. Continued use of the app indicates acceptance of the updated policy.

10. CONTACT US

If you have questions about this Privacy Policy, please contact us at:
Email:
By using Lab Assist, you agree to this Privacy Policy.

PRIVACY POLICY

VERSION 1.0 - Last Updated: 12/1/2025